Finnplay, one of the biggest Finland-based open gaming platform providers, has agreed to use the online payment solutions from Europe’s FinTech firm Trustly Group which is believed to be the breakthrough step being taken by the industry giant. Actually, Finnplay carries the biggest share of online and offline bets inside Finland, and in recent time, number of cases of payment failure and other technical glitches have increased hence it was expected from the gambling giant to look for a better payment solution to capitalize on. This is a fact that online gamblers, having been engaged with their games, want almost immediate completion of their money transactions whenever they want to deposit or withdraw money from their accounts. Especially, when a new gambler joins a side, he expects complete hassle free payment gateway without any hiccup. If new solution could help reduce number of help desk queries, operator can use surplus manpower on other important background jobs.
Revealing about their new solution partner and what they expect from the upcoming payment gateway, Finnplay chief executive Martin Prantner said, “Our customers expect to offer players a frictionless user experience when it comes to deposits and withdrawals from the player wallet. Given that ease of use is high in the consideration cycle of a player when looking to register or play with an online gaming brand, it is imperative that payment solutions both cross-border and localised become part of the marketing toolkit to acquire and retain players.
“We look forward to our partnership with Trustly in ensuring Finnplay has one of the best rosters of payment solutions available on our platform.”
On the other side, if we look at Trustly Group and its record in payment solution industry, they have been one of the biggest name with least number of glitches during money transactions, hence Johan Nord, chief commercial officer at Trustly Group, confidently, talks about their solutions and how they can help Finnplay multiplies their online money transactions, he said, “Today’s online customer expects payments to be instant and without any hassle; Trustly’s solution improves the customer experience and, in the end, customer satisfaction. With many years of experience in serving the gaming industry, we have developed a unique payment solution that meets the high demands of both end users and merchants.”